We are interested in your opinion
We are interested in our customers' opinion.Therefore, in case if you have questions, uncertainties or suggestions in relation to any service provided by the Bank, a customer service system or any other sphere of Bank activity you are concerned, you may submit a request to the Bank to provide a reply or consultation to your question.
In case if you have complaints relating to any service of the Bank, violation of your rights or interests, a claim to the Bank on repayment of debt, indemnification of losses, payment of penalty, prevention of shortcomings in any of the transactions, we are always to review each case individually, provide explanations and solve the potential problems.
You may deliver your notification to the Bank according to the following ways mentioned below:
- By telephone (questions and consultations) on working days from 9:00 a.m. to 6:00 p.m. - 67775888;
- By sending a notification by post to the Bank address: Antonijas Street 3, Riga, LV – 1010;
- By sending a notification to the e-mail address of the Bank: info@lbb.lv;
- By sending a notification through Internetbank ;
- By submitting a written notification filling in a special form in the customer service hall;
- By sending a notification by fax: 67775849;
- By expressing the proposal verbally in the customer service hall;
- By filling in the contact form:
For proposals, questions or consultations
For complaints
The following information must be obligatory specified in written and electronic notifications to the Bank:
- Name, surname and personal code of a customer – a natural person (in case of absence of a personal code – passport data);
- Name and registration number of a customer – a legal person, position of a representative, name, surname;
- Summary of a proposal, request or claim;
- A document or its copy attached which substantiates a claim or request (in case of necessity);
- Your contact information (phone and address);
- Date of submission of the notification.
The reply to your request or claim will be provided in the same way as a request for a question or consultation or a claim was submitted. The reply to your contact information will be given in Latvian, Russian or English, depending on what is the language of the submitted notification. The period of preparing a reply is 5 bank working days (in more complicated cases – up to 30 days) from the date of submission of the notification.
If the reply to the submitted claim has not been received within a month or it is not satisfactory, a customer shall be entitled to submit a complaint to Ombudsman of the Association of Latvian Commercial Banks in Riga, Pērses Street 9/11, Riga LV – 1011. Detailed information on the complaint submission and reviewing procedure may be obtained in the Association of Latvian Commercial Banks (www.bankasoc.lv).
MasterCard Standard – apparently, most common credit card through-out the world, that comes with Card Loan.
МаsterCard Standard may be used for:
- Payments in retail venues (shops, boutiques, SPA, etc) ;
- Car rent and hotel reservations;
- Payments in Internet-shops;
- Funds withdrawal from cash maschines and via bank teller;
Major benefits of MasterCard Standard:
- Simple application procedures;
- Low issuing cost.
In order to receive MasterCard Standard it is neccessary to sign a Card Agreement with the bank.
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+371 777 58 88